Recovery guide · Software wallets
Atomic Wallet: lost password, missing words, broken vault
Atomic Wallet stores an encrypted vault on your device plus a standard 12-word BIP39 seed. If you have the seed, you don't need the app at all — any compatible wallet will restore your funds. The hard cases are forgotten passwords, partial seeds, and corrupted vault files after a reinstall.
Atomic Wallet suffered a major breach in June 2023. If your wallet was compromised then, recovery means tracing — not restoring. We can advise on what's realistic before you spend money chasing stolen funds.
The clean case: 12 words intact
Restore the same 12 words into a fresh Atomic install, Trust Wallet, Exodus, or any BIP39-compatible wallet. Verify balances on the relevant block explorers before sweeping anything.
Forgotten password, app still installed
The password decrypts the local vault — it isn't your seed. If the app still launches, the encrypted vault file lives in your OS user-data directory. Don't reinstall yet. We work from a copy of that file, run a targeted password-recovery pass using hints you remember, and recover the seed in place.
The hard cases we see
- 11 of 12 words, one unsure or smudged on paper.
- All 12 words but checksum fails — a transcription error.
- Right words, wrong order.
- Forgotten password and no seed backup — we work from the encrypted vault.
- App reinstalled, vault file deleted before the seed was saved.
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