Every case below is a real client we've worked with. Names, dates, and identifying details are withheld — wallet brands, file formats, and the recovery approach are exactly as they happened. We share these so you can see whether your situation matches one of ours.
Confidentiality is the entire job. We do not publish client names, addresses, transaction IDs, balances, or anything that could identify a wallet. Every case here has been shared with the client's permission and stripped of anything that could be traced.
Ledger Nano S
23 of 24 words — one word lost on a damaged recovery sheet
Recovered: Full balance, multi-asset
A client in the Pacific Northwest had a Ledger from 2018 with a recovery sheet that had been stored in a basement and partly water-damaged. Word 17 was illegible. We ran a BIP39 checksum-aware search across the 2,048 possible candidates and confirmed the match against the on-chain address he remembered receiving to in 2019. Wallet restored, funds swept to a new device within the same week.
"I'd written it off two years ago. Honestly didn't believe it was possible until I saw the balance show up."
MyEtherWallet (UTC/JSON)
Forgotten password on a 2017 keystore file
Recovered: ETH balance plus several ERC-20 tokens
A retired engineer in Texas had a keystore file from the 2017 ICO era. He remembered the password was a phrase from a song lyric, roughly 14 characters, with at least one number substitution. We built a targeted wordlist from the lyric, applied common leetspeak transforms, and decrypted in under 36 hours. The private key never touched any internet-connected machine.
MultiBit Classic
Old .wallet file from 2014, password completely forgotten
Recovered: Mid-single-digit BTC
A small-business owner found a USB drive in a desk drawer with a MultiBit Classic wallet file and no memory of the password. He remembered using a pattern based on his kids' names and birth years from that period. We enumerated the pattern space, recovered the password in roughly two days, exported the keys, and swept to a modern wallet. He paid nothing until the funds were in his control.
"What sold me was that they told me upfront which parts of my story made it likely to work. No pressure, no urgency tactics."
Ethereum 2014 Presale
wallet.json with a forgotten password
Recovered: Original presale ETH allocation
A 2014 presale participant in the Midwest had his wallet.json but had forgotten the password used during the original sale. He remembered the rough composition: two short words plus a four-digit number. The presale's PBKDF2 work factor makes brute force expensive, but a bounded search against his pattern returned the password in about a week of dedicated compute. Funds restored intact.
Trezor One with 25th-word passphrase
Standard 24 words restored fine, but a hidden-wallet passphrase only partially remembered
Recovered: Hidden-wallet balance (the larger of the two)
A long-time holder had restored his 24-word seed cleanly but found his main holdings sat in a hidden wallet behind a 25th-word passphrase he'd set up years earlier and only partly remembered. We worked from his partial memory — he was sure of the first half and the structure — and recovered the full passphrase through bounded search. His Trezor never left his desk.
Your case
If any of these sound like you, tell us.
Reviewed within 24 hours by a real person in the United States. No upfront fees, ever. If we can't recover your wallet, you owe nothing.