Recovery guide · Blockchain.com (formerly Blockchain.info)

Blockchain.com wallet recovery: lost password, lost Wallet ID, lost 2FA

Blockchain.info (now Blockchain.com) was the default Bitcoin web wallet from 2011 through the mid-2010s. Millions of wallets were created, written down on Post-its, and forgotten. The good news: Blockchain.com still hosts those wallets, and they're still BIP39-style HD wallets at the bottom — so the keys are recoverable from a downloaded backup (the wallet.aes.json file) even if the company eventually goes away. Here's how to approach each failure mode.

Use the real site only: login.blockchain.com. Search ads for "blockchain wallet login" are a known phishing vector — typing your password into a clone empties any wallet you can still open. Bookmark the real URL and never log in from a search result.

Forgotten password, Wallet ID in hand

Your password decrypts the wallet locally in your browser — Blockchain.com never sees it and can't reset it. If you remember anything about it, the path is the same as Electrum or MetaMask: download the encrypted backup and brute-force it offline.

Log in is unavailable without the password, so contact Blockchain.com support and request a copy of your encrypted wallet backup (they will email wallet.aes.json to the email on file after verifying you).
Open the backup only on an offline machine. Never paste its contents into a website.
Use btcrecover in Blockchain.com mode, feeding it everything you remember about the password (length, words, patterns, the year you set it).
Once recovered, export the BIP39 seed (Settings → Security → Backup Phrase) and sweep into a wallet you control.

Lost Wallet ID

The Wallet ID is a UUID Blockchain.com emails you after signup ("Your Wallet ID is …"). Search every inbox you've ever used — Gmail, old work accounts, archived mailboxes — for the phrase "Your Wallet ID" or sender no-reply@blockchain.info / blockchain.com. If nothing comes up, request a reminder from Blockchain.com's "Forgot Wallet ID" form using the email you signed up with. Without that email, the path narrows to documentary proof of identity to support — slow, but possible.

Lost 2FA device

2FA on Blockchain.com is gated by support, not by the encryption itself. If you still have the password and Wallet ID, request a 2FA reset from support. Be ready for an ID check and a waiting period (typically 48 hours). If you have the encrypted backup file, the 2FA layer doesn't matter at all — the wallet can be decrypted offline and the seed exported.

Old wallet.aes.json on a disk somewhere

If you exported a backup years ago and still have the file, you don't need Blockchain.com at all. It's a self-contained encrypted wallet. Decrypt it offline with the password (or guess the password with btcrecover), pull the BIP39 seed, and you're done. We routinely recover wallets this way from clients whose accounts have been inactive for a decade.

When this stops being a DIY job

The Blockchain.com cases that benefit most from a specialist:

A password you "almost" remember — themes and length yes, exact characters no.
A wallet.aes.json file from 2013–2017 with no memory of the password.
Support stalled on a Wallet ID or 2FA reset and you need an organized escalation.
An old browser profile or hard drive that may still hold the backup.

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Educational information about Blockchain.info / Blockchain.com wallet recovery. Not financial advice. We are not affiliated with Blockchain.com.